FAQ
Business account and ordering
Who can order from Bebambo?
Bebambo sells exclusively to professional clients, such as clothing brands, boutiques, and other business retail outlets. Private individuals may view our collection, but cannot see prices or place orders.
How do I request a business account?
Click 'Request an account' at the top of the website and enter your company details. We will review your application and notify you by email once your account has been approved.
Why can't I see any prices?
Our prices are exclusively visible to approved B2B customers. Please log in with the email address linked to your business account. Do you not have an account yet? Then you can request access first.
Can I place an order immediately after requesting an account?
No. We review every application before granting access to our pricing and ordering options. Once approved, you will receive a confirmation via email.
I cannot log in. What now?
First, check if you are using the same email address as you did for your application. Still not working? Please contact us at nicolas@decco-textiles.com. We are happy to help you further.
Can I still change my order?
Please contact us as soon as possible. As long as your order has not yet been processed or produced, we will see what can still be adjusted.
Our collection
Who is the Bebambo collection intended for?
Our collection is developed for boutiques and clothing brands looking to supplement their range with timeless bamboo clothing. You purchase the clothing as a business customer and then sell it through your own store or webshop.
In which colors is the collection available?
Our models are available in five calm colors: black, white, cream, chocolate brown, and wine red. This makes the various garments easy to combine with one another. Would you like a different color? That is possible upon request.
What sizes are available?
The available sizes are listed on each product page. Log in with your business account to view sizes, prices, and ordering options. Would you like different sizes? We can make these to order.
Can I order a sample first?
Would you like to evaluate the fabric, fit, and finish first? Please contact us. We will look together at which samples are available and what the best first step is for your store or brand.
Shipping and returns
To which countries does Bebambo ship?
Bebambo delivers to business customers within Belgium and other European countries. Please contact us if you are based outside of Europe so that we can look into the possibilities and shipping costs.
What is the delivery time?
The delivery time varies per product and order quantity. We will communicate the expected timing as soon as your order has been confirmed.
Can I return a business order?
Bebambo sells exclusively B2B. As a result, statutory return rules for consumers do not apply. In the event of an error, damage, or other question, please contact us as soon as possible. We will review every situation on a personal basis.
What if my order arrives damaged or incomplete?
Take clear photos of the packaging and the received products and send them along with your order number to nicolas@decco-textiles.com. We will find a suitable solution as soon as possible.
Private label
What does private label mean?
Through private label, you collaborate with Bebambo to develop clothing sold under your own brand name. We guide you through the choice of materials, design, fit, samples, and production.
Do I already need to have a complete design?
No. You can start with a detailed design, a reference, a mood board, or just an initial idea. We help you turn that idea into a viable garment.
Can I start from an existing Bebambo model?
Yes. You can use an existing model as a base and discuss adjustments. Would you prefer a completely custom design? We can explore the possibilities for that together as well.
Is there a minimum order quantity?
The minimum quantity depends on the model, the fabric, the colour and the desired finish. After an initial discussion, we will provide you with clear information about the possibilities and quantities.
Where is the clothing produced?
Our clothing is developed and produced by specialized partners in Portugal. We closely monitor the process from sampling to production.
How long does a private-label process take?
That depends on the complexity of the design, the number of samples, the choice of materials, and the production schedule. After the initial briefing, we will create a realistic timeline for your project.
Can I add my own labels and branding?
Yes. We can discuss various options for brand labels, care labels, packaging, and other details that make your clothing recognizable.
How do I start a private-label project?
Go to our ‘Private Label’ page and send us your idea. We will then schedule a meeting to discuss your brand, target audience, models, and desired quantities.
Materials and maintenance
Why does Bebambo choose bamboo?
Bamboo grows quickly, requires significantly less water than cotton, and primarily uses natural rainwater. As a textile, bamboo feels soft, light, and breathable. Read more about bamboo at 'Our materials'.
Does every garment consist of the same fabric?
No. We choose the composition, thickness, and structure based on the model and the desired drape. The exact composition is stated on the product page and the care label.
How do I care for bamboo clothing?
Always follow the instructions on the care label. Preferably wash the garment inside out on a gentle cycle and avoid high temperatures. This will keep the fabric, color, and fit looking good for longer.
Is your question not listed?
We are happy to assist you personally.
